Return and Order Cancellation:
A return authorization is required prior to returning any merchandise.
Return authorizations must be requested within 30 days of the original date of purchase.
Exchanges receive 100% credit towards a future purchase unless the product is a special order item.
All refunds, straight returns, and order cancellations will be subject to a 10% restocking fee if purchased directly from our website. No Exceptions. Shipping charges are not refundable. eBay and other sales outlets have different return and restocking policies listed which would apply.
Returns and exchanges are not permitted, and will be refused, if the item has been used, worn, or altered from its original condition in any way (including sizing or the removal of links). Please do not remove and stickers or protective coverings from your watch if you are unsure you are satisfied to keep the watch.
Special order items are not returnable and deposits for special orders are not refundable (Note: All products priced $10,000.00 or higher are considered special order).
Please Note: Purchases made by any watch manufacturer, watch brand distributor, or any person acting on behalf of any of these entities in any manner, are NOT returnable for any reason.
Watch orders within the United States are shipped via FedEx or UPS with full insurance coverage up to $50,000.00 US Dollars. By entering into a purchase agreement with us, the customer agrees that in the event of loss or damage during shipment, the customer will be compensated by the insurance claim process and the customer agrees not to perform a credit card charge-back to recover such a loss. The customer also agrees to assume all liability for loss or damage during shipment if there is a 'Signature Release' of any kind on file for the delivery address. Packages shipped outside the United States may have lower limits for insurance coverage. All claims for loss or damage during shipment must be initiated within 48 hours of scheduled delivery.
We reserve the right to refuse or cancel any order. The contract to purchase an item will not be complete until we have charged your credit card or collected funds.
To prevent credit card fraud, we may request additional documentation such as a copy of the credit card and photo identification to verify that a purchase is being made by the authorized cardholder. Providing this information is optional, but we reserve the right to cancel any order if we do not have sufficient information to verify the purchase is being made by the authorized credit card holder.